Thehockeydepot.com wants you, our customer to be happy with what you purchased. If you are not satisfied with what you purchased you can email us at sales@thehockeydepot.com for a return authorization and we will gladly take it back minus a 15% re-stocking fee. You will be responsible to send it back to us at your cost and the refund will be for the merchandise only less 15% restocking. If our warehouse deems that the merchandise was used there could be a 50% fee charged for returning used merchandise.